Strong Wind Online Store Delivery Policy
Strong Wind values the customer shopping experience and guarantees the safe and efficient delivery of products purchased from its online store. With a proprietary process that undergoes constant improvement, our logistics operations are structured to exceed expectations.
How the Delivery Process Works
1. Order Placement and Approval
Once the customer places an order and makes the payment, the review process begins.
Credit card orders may take up to 48 hours to be approved due to risk assessment.
Orders paid via bank slip (*boleto*) are approved only after payment is confirmed.
2. Order Preparation
Once the order is approved, we begin picking the products from inventory.
Items are carefully packed using special packaging to ensure protection during transit.
3. Shipping and Delivery Times
Orders are shipped via the Brazilian Postal Service (Correios) using two options:
SEDEX: Estimated delivery time of 5 to 10 business days (SEDEX 10 service is temporarily suspended).
PAC: Estimated delivery time of up to 13 business days.
Customers should select the shipping option that best meets their needs.
The delivery timeframe begins upon the issuance of the Electronic Tax Invoice (NF-e), which is sent via email and accompanies the product.
4. Limits and Special Conditions
The maximum weight allowed per order is 5 kg. Purchases exceeding this limit must be split into multiple orders.
Shipping may be FREE throughout Brazil for purchases over R$ 500.00, subject to specific conditions based on the region.
Free Shipping Conditions by Region
State of Ceará: Free Sedex shipping on orders over R$ 500.00
Other regions of Brazil: Free PAC shipping on orders over R$ 500.00
Note: Free shipping promotions and delivery times may vary based on order value and region. These conditions are subject to change without prior notice; therefore, it is essential to verify the details at checkout.
Tips for a Smooth Shopping Experience
Always double-check your delivery details, shipping method, and payment information before finalizing your purchase.
If you need fast delivery, confirm the availability of the SEDEX service for your region—especially for major capital cities—keeping in mind that the 72-hour delivery window applies only to this shipping method.
Keep your electronic invoice and proof of purchase for future reference or potential exchanges.
Exchanges, Returns, and Reverse Logistics
Consult our Exchange Policy to understand all procedures and conditions for returns, ensuring your rights are protected and the process goes smoothly.
Conclusion
At Strong Wind, your order is our priority. With an agile, secure, and transparent delivery system, we guarantee your purchase arrives on time and in perfect condition. Our combination of in-house logistics, sanitary precautions, and flexible shipping options ensures a reliable and satisfying shopping experience.
ORDERED. BOUGHT. DELIVERED!