STRONG WIND Exchange and Return Policy
The STRONG WIND store's exchange and return policy is carefully designed to ensure the best shopping experience while respecting your rights under the Consumer Protection Code. Below, you will find all the essential information to carry out exchanges or returns quickly, securely, and transparently.
1. Receipt of Product: Immediate Inspection
Upon receiving your order, it is essential that you check the condition of the product. Refuse delivery immediately if you notice:
Tampered packaging;
Damaged product;
An order different from what was requested.
Important: STRONG WIND is not responsible for products accepted without this inspection.
2. Online-Only Exchanges
Exchanges can only be made through the online store's website.
We do not process exchanges at physical stores.
3. How to Request an Exchange or Return
To start the process, contact our Customer Service Center:
Phone/WhatsApp: (85) 98597-4592
Email: [email protected]
After contacting us, a product voucher will be issued; this must be used within the same month the request was made.
Products sent without prior notification will be refused.
4. Exchange for Products with Manufacturing Defects
Warranty
Products come with a 90-day warranty against manufacturing defects, starting from the date of receipt.
Exceptions will be noted in the product description.
Evaluation Procedure
Contact the Customer Service Center to report the defect.
Send the product via the postal service (Correios) in its original packaging, including tags, accessories, manuals, free gifts, and the sales invoice.
Attach a written statement detailing the defect, usage, and frequency of use.
Attention
Products that do not meet these conditions will not be evaluated and will be returned to the sender.
The timeframe for technical analysis is up to 30 days.
Evaluation Results
Defect confirmed: free replacement or product voucher to choose another item (with price adjustment if necessary).
Defect not confirmed: product returned to the customer; no exchange permitted.
5. Exchange for Non-Defective Product
Exchange Conditions
Maximum period of 30 calendar days after receipt.
Product must be in perfect condition, unused and unwashed, with tags attached and in original packaging.
The sales invoice must accompany the return.
Shipping costs for the exchange are the customer's responsibility.
Process
The exchange will be processed after product inspection.
If the desired size or model is unavailable, a credit will be issued for a future purchase.
Reshipment to the customer will be handled by the store using the same shipping method as the original order.
Products sent without prior contact will be automatically returned.
6. Items Not Eligible for Exchange
Intimate apparel (bikinis, swim trunks, underwear), unless a manufacturing defect is found.
Products modified by the consumer (alterations, hemming, etc.).
Products showing signs of misuse, accidental damage, or improper washing (refer to label instructions).
7. Right of Withdrawal
You may cancel the purchase within 7 calendar days of receipt, provided that:
The product is in perfect condition, unused and unwashed.
Tags and original packaging are intact.
All accessories, manuals, and free gifts are included.
The sales invoice is sent along with the product.
Refunds
After product inspection, the refund will be processed as follows:
Credit card: within the next 2 billing cycles.
Bank slip (Boleto): within 15 days via direct deposit to your checking account.
Shipping costs will not be refunded.
Final Remarks
STRONG WIND Store is committed to your satisfaction and strives to ensure security and transparency at every stage of the purchase and after-sales process. For questions or further clarification, our Customer Service Center is always available to help.
This summary of the exchange and return policy complies with the Consumer Protection Code and aims to make it easier to understand the customer's rights and obligations.